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Ministry of Health

(017) 222-70-80
Department of Health:


(017) 285-00-10

Minsk Region

(017) 517-20-25

Brest Region

(0162) 58-09-93

Vitebsk Region

(0212) 22-45-38

Gomel Region

(0232) 50-32-04

Grodno Region

(0152) 72-13-45

Mogilev Region

(0222) 32 23 42

Department of Individuals' and Legal Entities' Appeals

Head: Sergey Govorunov

Office no. 328
Тел.: (017) 226‑52‑60

Our key responsibilities:

  • managing appointments with citizens, registering and submitting written, oral and online appeals and citizens' administrative complaints to the MOH management and its officers;
  • studying, analysing and consolidating proposals, applications and complaints from the public;
  • organizing documentation workflow, improving the system for the execution of citizens' proposals;
  • supervising the delivery of instructions from higher state administration bodies and the MOH management on appeals from the public by the MOH departments and boards;
  • ensuring that appeals from the public are received, registered, tracked and stored, including those that have already been implemented;
  • selecting and preparing cases for the State Archive.

In line with our responsibilities, we perform the following functions:

  • managing the processing of written, oral and online citizens' appeals by the MOH central bodies;
  • registering administrative complaints submitted by citizens and ensuring their prompt and efficient processing;
  • organizing personal appointments with the Minister of Health and the First Deputy Minister of Health of the Republic of Belarus;
  • in case of late execution of citizens' appeals, we require the heads of the MOH units to explain the reason for the delay and execute appeals within the prescribed time;
  • working to reduce document flow and time needed for the execution of documents;
  • ensuring the time limits for handling citizens' appeals entered in the MOH Comment Book;
  • analysing and consolidating citizens' appeals, drafting monthly, quarterly and annual reports, analytical and reference data;
  • corresponding with state administration bodies and other organizations on the issues within our competence;

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